Women's Fashion and Lifestyle Brand

Frequently Asked Questions

Do I need to sign up to buy?

You can purchase without signing up with Tiff Madison, however Sale Discounts are exclusive to signed up subscribers only.

I have forgotten my password, now what?

Not to worry simple click the “Lost Your Password?”  link and follow the quick instructions to recover your account.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

Why don't you ship to my country?

Some countries are difficult to ship foreign items into for various, some of which import customs complexities. Please read Shipping and Delivery

How much is shipping?

The price of shipping is based on your selection of Shipping method, prices are also influenced by the shipping weight. Please visit Shipping and Delivery

How long will it take for my items to arrive?

Depending on the Shipping method you choose, Shipping times range from 5 to 20 Business Days. Shipping address location also influences shipping times.

How do I get a refund?

if the item you receive is not as described or displayed on the product page we will refund you for your purchase. You have 14 days from the successful delivery date to contact our customer support for a refund. Please also read our Refund Policy Page

How do I return / exchange items?

Tiff Madison does not accept returns or exchanges. This is because each order is individually fulfilled which involves its own handling and manufacturing costs. Based on out Refund Policy it will be your responsibility to be decisive in your selection of purchase on Tiff Madison.

What if I change my mind?

Tiff Madison does not facilitate this situation, this is because each order is individually fulfilled which involves its own handling and manufacturing costs. Based on out Refund Policy it will be your responsibility to be decisive in your selection of purchase on Tiff Madison.

How do I know what size I am?

Each item listed has a sizing table specific for the item you can compare your measurements to, in order to identify the appropriate size. Note you may also give use custom measurements in the Order Notes on the checkout page.

What payment security do you have?

All payments are managed and processed by PayPal, which is the most secure way of doing financial transactions online, while keeping your payment method details confidential and safely within PayPal.